Hull Service Transformation Laboratory

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Steve Fleming, + 44 (0)7831 494 617. Dr. Mark Jones, + 44 (0) 7748 112 456.

Effective member: 

Hull joined the European Network of Living Labs in the third Wave, November 2008. Our Service Transformation Laboratory is co-ordonated by Hull City Council and represents a range of local service providers, mainly within Health and Care.  Our primary policy interests are economy, health, education, inclusion and service transformation. 

Description of Concept

The Hull Service Transformation Lab aims to develop open innovation approaches to utilise Hull’s potential as a Service Transformation Laboratory. In particular we wish to:-

- Create and test open and replicable business models for service transformation by the use of Information and Communications Technologies

- Harness and exploit the potential for Hull to develop its knowledge economy

- Build on our strengths in the use of Internet Protocol Television and Digital Switchover and deliver our Vision as expressed in Hull’s Digital Challenge bid and piloted in our Independent Living Campaign.   

Products and Projects

Hull's Internet Protocol Television service is branded as STREAM.  The tools, techniques and platforms developed in Hull are being used more widely to explore transformed service business models. In particular, our platform has been re-used by NHS Choices – the national NHS website – and the local Primary Care Trust to develop new service models using mobile phones to deliver services to hard to reach young people.   We work closely with Hull University to access their R&D capacity. They have been involved in a Telecare project which tried out assistive care. Professor John Cleland, one of Europe’s most known Cardiologists, piloted Heart monitoring at home in this project.  

Networking and dissemination to date

Hull reached the final ten of UK government’s Digital Challenge Competition and is now and active member of the DC10plus network, comprising the 10 finalists. Hull’s bid for the Digital Challenge focussed on the opportunity created through the just started UK programme of switchover from analogue to digital TV signals. Hull is leading DC10plus’ working group on the Digital Switchover.   Also, Hull is an active member of the Connected Neighbourhood Forum, created by DC10plus members to develop the case for connectivity based on the value created through a Living Labs approach, focussing on key change drivers like health and care, education, skills and worklessness and inclusion.  Hull has been the driving force of developing a regional public sector transformation group as part of the regional Digital 2020 initiative. We are contributing to the discussion around a regional Telehealth strategy. We are a long-standing and active member of Eurocities Knowledge Society Forum (formerly Telecities) and we also participate in the Cisco eLeaders network.  Hull expects to form part of a UK and Ireland Regional Living Labs Network.