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Mr. Angelo Marcotulli

Regional Government of Tuscany – Via di Novoli, 26 – 50126 Firenze, Italy

Tel. +39-055-4383095 

Fax +39-055-4383195

Mobile +39-335-1225599

Effective member: 


The eToscana initiative is an integrated eGovernance strategy deriving from the Regional Government’s official plan for the establishment of an Information Society in Tuscany that was launched in 2003 and is supported by Regional Law No. 1/2004. It has mobilised, networked and is currently serving:

•    All Municipalities and public sector authorities/agencies of the region and particularly about 90.000 public employees

•    About 32.000 citizens (out of a 3,6 million population)

•    The whole regional ICT business sector.

References and Track Record

eToscana is based on the following key assets:

a)    The creation and maintenance of RTRT (“Rete Telematica Regionale Toscana”), a unitary regional-scale GAN (Geographic Area Network) infrastructure, working like an intranet of all the 287 Municipalities of Tuscany and of 10 Provinces, 20 Mountain Communities, 16 Health Corporations, 5 Universities and 10 Chambers of Commerce. The network covers the whole regional territory using all available technologies (ATM, xDSL, Fiber Optic, WI-FI Hyperlan, GPRS/EDGE/UMTS/HSDPA, Satellite ADSL). RTRT has been in place since 1997 and currently offers a number of services to its members, among which:

•    Access to online databases and informational platforms;

•    Internet services (domain hosting/registration, web/mail server management, Internet access withhigh-speed connectivity);

•    A Public Key Infrastructure for secure communication;

•    A centralised eProcurement system for the Regional public administration;

•    Multimedia services such as Streaming, Videoconference, and VoIP;

•    Infrastructure for Application Software Interoperability (see CART at •    Permanent means of institutional cooperation and governance.

b)    The establishment of the PAAS network. PAAS stands for "Point of Assisted Access to (Internet) Services". It is a community service that goes beyond the concept of “Internet Point”. Currently, 268 PAAS are located in 278 sites run by 160 Municipalities (quite often in rural and mountain areas) jointly with 266 NGOs and voluntary associations. Each PAAS is equipped with hardware and software tools for accessing the Internet and RTRT services, which are made available free of charge to the citizens at predefined hours (usually off-peak, including late evenings and week-ends) together with dedicated training and other forms of assistance and support. The envisaged building up and testing of an innovative A2B2C (Administrations to Businesses to Citizens) service environment, provisionally called “Zero Web”, which is migrating from the usual topology concept of multiple, third-party owned, information repositories towards a public private partnership supporting a single, integrated and interoperable, eGovernment and eService provider tailored on the actual user needs and preferences by means of set of specific application interfaces. In order to achieve the goal of a fast and secure integration of databases, platforms and services, a technical community of practice has been created, which is open to the participation of ICT companies and free-lance developers from the Region, and in the future, from all over the world.